Privacy policy
Privacy Policy
Last updated: June 4, 2026
Soul Rugs operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience.
Soul Rugs is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully.
By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
We may collect or process the following categories of personal information:
- Contact details including your name, address, billing address, shipping address, phone number, and email address.
- Financial information including payment details, transaction details, form of payment, and payment confirmation.
- Account information including your username, password, preferences, and settings.
- Transaction information including the items you view, add to cart, purchase, return, exchange, or cancel.
- Communications with us including customer support inquiries.
- Device information including browser, IP address, network connection, and unique identifiers.
- Usage information including how you interact with and navigate the Services.
Personal Information Sources
We may collect personal information:
- Directly from you.
- Automatically through the Services.
- From your device through cookies and similar technologies.
- From Shopify, service providers, partners, or other third parties.
How We Use Your Personal Information
We use your personal information to:
- Provide, tailor, and improve the Services.
- Process payments.
- Fulfill orders.
- Arrange shipping.
- Process returns, refunds, cancellations, or exchanges.
- Provide customer support.
- Send order updates.
- Improve your shopping experience.
- Detect fraud and protect security.
- Comply with legal obligations.
Marketing and Advertising
We may use your personal information for marketing and promotional purposes, including email marketing, online advertising, and personalized product recommendations.
We may use Google Analytics and similar analytics technologies to understand how visitors use our website and improve our Services.
We may use Pinterest technologies and analytics tools to understand visitor behavior and improve our marketing activities.
We may use Meta technologies, including the Meta Pixel, to measure advertising performance and improve our marketing activities.
We may collect and display customer reviews voluntarily submitted through our website or trusted third-party review providers.
You may opt out of marketing emails at any time by using the unsubscribe link in our emails.
How We Disclose Personal Information
We may disclose your personal information:
- With Shopify.
- With payment processors.
- With shipping and fulfillment providers.
- With customer support providers.
- With analytics providers.
- With marketing and advertising partners.
- With professional service providers.
- When required by law.
- To protect our rights, customers, or business.
Relationship with Shopify
Our store is hosted by Shopify.
Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.
Information you submit to the Services may be transmitted to and shared with Shopify and third parties located in countries other than where you reside.
To learn more about how Shopify uses personal information, please review Shopify’s Consumer Privacy Policy.
Third-Party Websites and Links
Our Services may contain links to websites or platforms operated by third parties.
We are not responsible for the privacy, security, content, or practices of third-party websites.
Please review their privacy policies before providing personal information.
Cookies and Similar Technologies
We may use cookies and similar technologies to:
- Operate the website.
- Remember your preferences.
- Analyze site traffic.
- Improve website performance.
- Personalize content.
- Support marketing and advertising.
Depending on where you live, you may have the right to manage or disable certain cookies through your browser settings or available consent tools.
Children’s Data
The Services are not intended for children.
We do not knowingly collect personal information from children under the age of majority in your jurisdiction.
If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
Security and Retention
We take reasonable measures to protect your personal information.
However, no security system is perfect or completely secure.
We retain personal information only for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.
Your Rights and Choices
Depending on where you live, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal information.
- Request a copy of your personal information.
- Object to certain processing.
- Restrict certain processing.
- Withdraw consent where processing is based on consent.
- Opt out of certain targeted advertising or data sharing.
To exercise these rights, please contact us at:
We may need to verify your identity before processing your request.
European Union, EEA, and UK Customers
If you reside in the European Union, European Economic Area, or United Kingdom, you may have additional rights under applicable data protection laws.
These may include the right to access, correct, delete, restrict, object to processing, transfer your data, and lodge a complaint with your local data protection authority.
California and US State Privacy Rights
Depending on your state of residence, you may have rights regarding access, deletion, correction, portability, and opting out of certain data sharing or targeted advertising.
We will not discriminate against you for exercising your privacy rights.
International Transfers
We may transfer, store, and process your personal information outside the country where you live.
Where required, we rely on recognized transfer mechanisms such as Standard Contractual Clauses or other lawful transfer methods.
Complaints
If you have a complaint about how we process your personal information, please contact us at:
Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, legal requirements, or business operations.
We will post the updated Privacy Policy on this page and update the “Last updated” date when required.
Contact
If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact us at:
For the purpose of applicable data protection laws, Soul Rugs is the data controller of your personal information.